At Brennan & Associates, we want you to feel comfortable, safe, and taken care of in your home. Whether it’s a minor repair or something more urgent, we make it easy for tenants to report maintenance issues and get the help they need. Our goal is to resolve problems quickly and efficiently while keeping you informed every step of the way.
Submit Maintenance Requests Online Anytime
The easiest way to request maintenance is through our secure tenant portal. You can submit your request 24/7, describe the issue in detail, and even upload photos to help us understand the problem before we arrive. Once submitted, your request is automatically routed to the appropriate team or vendor, and we’ll keep you updated on when to expect service. It’s simple, transparent, and designed to get your issue resolved as soon as possible.
Emergency vs. Non-Emergency Issues
If you’re experiencing a true emergency—such as a flood, gas leak, fire, or anything that threatens your safety or causes major property damage—please call our emergency line immediately. For routine maintenance issues like dripping faucets, appliance concerns, or minor repairs, we encourage you to submit a request through the portal so we can schedule a timely response. If you’re ever unsure whether something is considered an emergency, don’t hesitate to reach out and ask—we’re here to help.
Respectful Service and Trusted Vendors
We only work with licensed, insured vendors who treat your home with respect. If a vendor or technician needs to access your unit, we’ll always provide notice and make sure the timing works whenever possible. Your comfort and privacy are important to us, and we’ll do everything we can to ensure a smooth experience from start to finish.
Questions? Let Us Know
If you have any questions about a current maintenance request or need help submitting one, our team is available and ready to assist. We appreciate you taking good care of your home and trust you to let us know when something needs attention. Maintenance is a partnership—and we’re committed to keeping your space safe, functional, and well-maintained.