Owner Questions

If you have a question and don’t see the answer here, please reach out to us.

New Owner Questions

Pricing Questions

Company Questions

When will I get my rent payment every month?
If your tenant pays rent by the end of the grace period, you can expect to receive a deposit in your account between the 8th-15th of the month. It can take up to a week for the tenant's payment to clear not including holidays and weekends. If your tenant pays rent late, then you may receive it after the 15th depending on how long it takes to process and clear. If you elect for end-of-the-month payments, you can expect to receive a deposit in your account between the 25th-30th of the month.
Do I get to help choose the tenants?

Our approach doesn't involve owners in the tenant selection process. When you engage our services, it's based on utilizing our extensive knowledge and experience in property management. Most owners haven't dealt with as many applications or reviewed as many credit reports as we have.

Inclusion of owners in the process can impede efficiency, potentially resulting in the loss of tenants to other properties. Additionally, it raises fair housing concerns as different criteria might be applied to approve tenants at various properties. Our streamlined approach ensures a consistent and effective tenant selection process.

What happens if my tenants pay late?

In the event that tenants fail to pay rent on time, our approach involves initial reminders. If the issue persists, we proceed to serve them with a notice and communicate with you before initiating the eviction process. While occasional oversights can happen, tenants are generally aware of their rent due dates. Persistent late payments often indicate potential issues, allowing us to identify and address concerns related to payment reliability.

Do you take properties that already have a tenant in place?

We do if the tenant is in good standing. We will occasionally take on properties where the tenant is headed for eviction, or the eviction has already started but that's only with an additional fee depending on what needs to be done.

Do you offer discounts if I have multiple properties?

We consider this on a case-by-case basis. Please contact our office and we will see if we are a good fit for each other.

Do I pay management fees when the property is vacant?

No, we charge our management fee based on a lease and tenants being in place. We do not charge a management fee if the property is vacant for less than 45 days.

Do you guarantee that my tenants will pay rent?

While it's impossible to guarantee that your tenants will always pay rent, we make every effort to secure responsible tenants through rigorous requirements and a comprehensive screening process.

Can I use my own vendors?
Depends, we do not encourage owners to use vendors that we do not know for many reasons. The vendor may not be qualified which leads to poor-quality work that requires more visits. The vendor may not have the proper insurance leading to lawsuits that can cost the owner thousands of dollars if a repair is done wrong and leads to a tenant being injured or dead. Finally, the vendor may not be professional and not show up for the appointment leading to disgruntled tenants who are less likely to renew the lease. Please contact us directly for a waiver if you would still like to use your own vendor.
Will you work with home warranty companies?

Regrettably, collaborating with home warranty companies often proves to be a time-consuming endeavor. Vendors associated with these companies typically operate at discounted rates, struggling to secure sufficient business independently, which raises concerns. Additionally, the extended timeframes taken by warranty companies for repairs can surpass legal limits, potentially resulting in legal actions against both the property owner and ourselves. Due to these risks, we have chosen not to engage with home warranty companies.

Do you sell homes too?

We are a full-service real estate brokerage licensed by the State of California, so we help buyers and sellers as well as landlords and tenants. We are experienced in 1031 exchange sales.